While the National Personnel Records Center was forced to reduce its on-site operations due to COVID-19 restrictions, it’s evident that there was no plan to ensure that records requests would continue to be fulfilled in a timely manner. “It is completely unacceptable that America’s veterans and their families are waiting-in some cases over a year-to obtain service records for benefits they earned through their to service to our country. On the letter to Chairwoman Maloney, Congressman Fred Keller made the following statement: 3710, the RECORDS Act of 2021, a bill which would require a comprehensive plan to address adequate in-person staffing levels at the NPRC,” the letter continued. “The Committee should also examine legislative solutions to ensure that there is a sufficient number of employees working in-person to process records requests, including Committee Member Keller’s H.R.
As such, we urge you to hold a hearing to conduct oversight on why there was not a plan to address records request effectively during the pandemic, how the agency plans to resolve the backlog, and why the workforce has taken so long to return to pre-pandemic levels,” the Oversight Republicans said. “While it appears that NARA will increase the number of employees onsite by July 19, 2021, it is troubling that the workforce is still not back to work at full capacity even though the backlog stands at nearly 500,000. National Archives and Records Administration’s (NARA) National Personnel Records Center (NRPC).Ĭongressman Keller has been leading the effort in Congress to pressure the NRPC, the federal agency responsible for processing veterans’ service records which are necessary for veterans to access benefits, to reopen to pre-pandemic staffing levels. Today, Congressman Fred Keller (PA-12) and House Committee on Oversight and Reform Ranking Member James Comer (KY-01) led a letter to Chairwoman Carolyn Maloney calling for a hearing on the records request backlog at the U.S.
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