You cannot change the status of the tenant. Note: If a tenants IVR Park URL changes, you must update all the relevant routing strategies for the tenant with the new url. The system concatenates the filename to the path specified in this field. The audio filename is available in the Routing Strategy The location of the audio file that plays while a call is in the queue. The location of the XML configuration file for your enterprise For more information, see About Time Zones. The time zone that you provision for your enterprise. The value to uniquely identify your enterprise.
(Optional) The description for your enterprise. To modify the settings, click Edit at the bottom of the page. ✓ in the Webex Contact Center column identifies the settings that the Webex Contact Center administrator specifies. Similarly the ✓ mark in the Partner column identifies the settings that the partner administrator specifies. In the following table, the cross mark (✓) at the Tenant column indicates the settings that the authorized users of your enterprise The General Settings tab displays the following settings. To view the tenant settingsįor your enterprise, click your enterprise name under the Provisioning module in the navigation bar.Ĭlick the following tabs to configure the tenant settings: You can use the Webex Contact Center Management Portal to configure the tenants that your administrator provisions for your enterprise. Manage Reports for the Provisioned Items.View the Details of a Multimedia Profile.Outdial Automatic Number Identification (ANI).View the Details of a Queue or an Outdial Queue.View the Details of an Outdial Entry Point.
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